Terms & Conditions
Terms and Conditions for TiesDirect.co.uk / Shane Todd Direct Limited
These terms and conditions were last updated on 01/04/17. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means TiesDirect.co.uk / Shane Todd Direct Limited. “You” or “your” means the person accessing, using or ordering from our website over the Internet.
Goods are supplied by third party companies directly to you and the contract of sale then exists between you and TiesDirect.co.uk / Shane Todd Direct Limited These terms and conditions cover all sales made through this website.
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
All our gifts containing alcohol are shipped by a partner company who is fully licensed to sell alcohol.
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.
Returns Policy (updated 10/10/2017)
If your not fully satisfied, you may return your order within 5 working days of purchase for an exchange or credit.
For a hassle free return, please follow these steps:
✓ Please visit our returns centre
✓ You can only return item(s) within 5 days of receipt. Items received not within the validy period will be returned to the sender.
✓ Please ensure the item(s) is returned in its original, unworn condition including the original packaging and all tags.
✓ Returns will be processed within 3 days of receipt at our warehouse.
✓ We recommend using an insured delivery service and retaining proof of postage. TiesDirect.co.uk / Shane Todd Direct Limited can’t be held responsible for loss or damage to your parcel by the carrier.
Items returned will only be credited back the cost of the items, excluding any postage costs.
Items returned for a replacement will be charged re-postage costs based on the preferred delivery method.
Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.
We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.
Earrings and Body Jewellery No refunds/exchanges are available on earrings or body jewellery for hygiene reasons.
Personalised Items There will also be no refunds for personalised items unless a mistake has been made by us. Please refer toThe Consumer Contracts Regulations and the The Consumer Rights Act 2015
When returning goods please provide the details as set out below.
- Order Number
- Name and Address
- Reason for return
This returns policy does not affect your statutory rights.
Refunds will be made within 30 days of a refund being agreed.
Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. Please be aware that if colour is important to you, your order is placed at your own risk.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
All orders received before 2pm, Monday to Friday (excluding bank holidays) are generally shipped the same day. Orders received after 2pm Friday, Saturday, Sunday and public holidays are shipped the following working day.stmas.
Although we endeavour to despatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.
Delivery will be made as soon as possible and usually within 28 days of receipt of your order.
Orders are delivered Monday to Saturday inclusive.
We offer no guarantee that your order will be received by a stated date or time.
Colour and design of presentaion boxes may vary as from images shown especially at peak periods
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
All Claims for NON-DELIVERY must be made within 30 days of the orginal purchase date.
We will not refund or replace any order that is lost in any delievry network due to you the customer supplying an incomplete or poor address.
If your order is at a stage that it can be cancelled a charge of £2.95 to cover administration cost's will be payable. If your item/order as been sent to production we are unable to cancel any order at this point.
Free Delivery Offer - (Added 10/10/2017)
Items showing the FREE Delivery Will be Dispatched Using our Standard Service
(Should an order be returned as non collected/delivered by our carrier a redelivery charge will need to be paid for your order to be redispatched)