UK Delivery Rates
All orders received before 12 noon, Monday to Friday (excluding bank holidays) are generally shipped the same day. Orders received after 12 noon Friday, Saturday, Sunday and public holidays are shipped the following working day.
Personalised Goods - Please allow 3 - 5 Working Days for Dispatch of These Item's
Bank and Public Holidays
Royal Mail and our Courier services do not deliver or collect on bank holidays.
Orders received on a bank holiday are shipped the following working day.
Delivery Times (Estimated)
Standard FREE Delivery – 1-5 working days
1st Class Signed For – 1-2 working days
*Special Delivery 1pm Next Day – Guaranteed next working day by 1pm
**Special Delivery 1pm Saturday – Guaranteed Saturday by 1pm
Courier – 1-2 working days
*Orders must be received by 11:00
** Orders must be received by 11:00 on the Friday
International Airmail – 7-21 working days
International Courier – 4-5 working days
Please note: Your first order with us must be sent to your billing address. Any order made after your first order can be sent to a different address
Premium Postage Service's Not Available For Personalised Goods
We do not Guarantee delivery of any order by requested dates
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint of your order.
If your not fully satisfied, you may return your order within 7 working days of purchase for an exchange or credit.
For a hassle free return, please follow these steps:
✓ Please visit our returns centre
✓ You can only return item(s) within 7 days of receipt. Items received not within the validy period will be returned to the sender.
✓ Please ensure the item(s) is returned in its original, unworn condition including the original packaging and all tags.
✓ Returns will be processed within 7 days of receipt at our warehouse.
✓ We recommend using an insured delivery service and retaining proof of postage. TiesDirect.co.uk / Shane Todd Direct Limited can’t be held responsible for loss or damage to your parcel by the carrier.
(All Orders Received on or after the 21/06/2019) - For all returns dispatched with FREE POSTAGE there is a restocking fee of 20% of value of the reurned goods.
Items returned will only be credited back the cost of the items, excluding any postage costs.
Items returned for a replacement will be charged re-postage costs based on the preferred delivery method.